Terms & Conditions

Scope

What these terms cover

These terms apply to tour and wedding-planning enquiries and bookings made with V Go Ceylon Explore (Pvt) Ltd. Booking and payment terms are arranged directly with our team once you make an enquiry — no payment or bank details are processed through this website.

Cancellation policy

FIT, GIT and hotel-only tiers

Refunds are not given for unused or cancelled services once a tour has commenced. For individual travellers (FIT), cancellation charges are calculated from the day written notice is received, rising from costs incurred at 29–21 days before departure up to 100% of the package price for cancellations one to four days before departure or a no-show.

For groups (GIT), cancellations due to minimum participant numbers are advised at least six weeks before departure, with an alternative tour of similar standard or a full refund offered; further terms are confirmed case by case.

For hotel-reservation-only bookings, cancellation charges range from 30% of the accommodation price at 29–21 days before arrival up to 100% within 14 days of arrival — some hotels apply stricter terms, which are advised separately.

Full tier detail is repeated on our Tariff & Booking Policy page and on each tour package page.

Pricing and payment

Basis of quotation

Tariffs are quoted per person, sharing a room, in US Dollars, on the hotel and room-category basis shown for your itinerary. For walk-in or local, in-country payments, we can also accept Sri Lankan Rupees, converted at the prevailing exchange rate on the day of payment. Card payments carry a 3.15% local payment facilitation fee, or 3.15% for online payments, added to your invoice value. No bank account details are published or processed on this website.

Wedding planning services

How wedding terms apply

Destination wedding planning is arranged under the same general terms — booking, payment and cancellation specifics for a wedding are confirmed directly with our team based on the scope of services agreed for your event.